Returns &
Refunds Policy

You may request a full refund within 48 hours of placing an order. The request must be made within 48 hours of order confirmation and the item must remain in its original, unworn, and undamaged condition.

• Include the original receipt and authenticity certificate with the item.
• Provide the order reference and clear photographs when Customer Care asks for them.
• Items that show wear, damage or alteration are not eligible for a refund.

Customer Care will confirm the applicable next step and any required return instructions after reviewing the request.

The following are not eligible for return, refund or upgrade credit:

• Bespoke, custom-made, and made-to-order pieces created to a customer specification.
• Items that have been personalised or engraved at a customer request.
• Items that are worn, altered, resized or damaged after delivery.
• Items returned without the original receipt and authenticity certificate.

If you are unsure whether a piece is eligible, please contact Customer Care before placing an order.

For selected orders, Richie Gold & Diamonds may accept an advance payment to reserve an item or begin order processing. Any advance-payment arrangement must be confirmed by Richie in writing.

A reserved item may be held for up to three (3) months from order confirmation without an additional reservation charge. The remaining balance must be completed within that period to keep the reservation active.

If the remaining balance is not completed within three (3) months, the order may be cancelled and the item may be released for sale. An advance payment is not refundable or transferable unless Richie agrees otherwise in writing. If Richie cannot fulfil an order, Customer Care will contact the customer to arrange the appropriate refund or alternative option.

No direct exchanges are offered. To choose a different item within 48 hours, request an eligible refund and place a new order for the selected piece.

After 48 hours, an upgrade to another piece may be considered with 60% of the original purchase value credited toward the new selection. This upgrade option does not apply to items that are worn, damaged, altered, personalised, bespoke or otherwise excluded by this policy.

Richie Gold & Diamonds can assist when an item appears to require repair because of a manufacturing issue. Repair requests are reviewed case by case.

• Proof of purchase is required.
• The item must be returned for assessment when requested.
• Fees may apply where the issue arises from misuse, accidental damage or normal wear and tear.

To begin a repair assessment, contact Customer Care with the order reference and photographs of the item.